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I have already been touring with American Airways for a few years now and am now very shocked in a new event. I'd just gotten again from holiday to see that my suitcase was lacking. American Airlines instructed me I used to be purported to get it back again the following day, but I only obtained it 2 days afterwards and found that my suitcase had been ripped open and wrecked.
I was overcharged for a 3rd bit of luggage on a world journey United states to Uruguay. I've tried out using the web site email to try to acquire a refund; no reaction.
I recognize you happen to be undergoing a merger and some personnel can be a lot less than thrilled, but this Frame of mind should not be evident on your buyers who are merely calling to acquire some help.
3) Could five at HPN we experienced to find chair…lady attendant couldn't press passenger up ramp on to plane, so he walked…..Whenever we arrived at ORD we experienced to search out chair at another gate….
I am able to let you know this, Except if There's some form of payment coming from A.A., I won't ever, ever, at any time established foot on an American Airlines flight again ! You'll find way too many other airlines which can remain on plan.
The worst flight encounter of my everyday living was taking my relatives of 16 on American Airlines. Dropped our luggage both equally ways. We will not be traveling American once more.
Thank you Livewebtutors for helping me with my on line quiz. I simply cannot ignore that my finance quiz was owing in quarter-hour and I had been so nervous.
Really unhappy re deficiency of acknowledgment of any soreness I encountered. Looks like a simple courtesy.
Customers also can American Airlines buyer service throughout the email outlined dig this here: . We acquired an automated response inside of a couple of minutes, even so the correspondence did not handle our question.
( Ongoing from comment 191) Also, we needed to acquire A different day of our vacation to return to your airport 3 times later on to get the car we experienced reserved. When we arrived for our return flight to Charlotte on 12/5/2015, we boarded flight 875, and among our suitcases evidently never created it onto the airplane and was still left in Aruba. Once we boarded our connecting flight to Boston, I used to be checked in and released to enter the jetway. When I used to be heading onto the jetway, I used to be explained to I needed to return and hold out against the wall while some passed me by. I used to be advised I necessary to “consolidate†my belongings. I'd a wallet purse all-around my neck towards my body that actions three inches by 5 inches. I had been instructed I had to consider it off my human being and area it inside of a canvass bag I had. Are you presently major???? On board flight 1783, we have been approached by one of many rudest stewardesses I've at any time encountered in my lifestyle named Sheila. This airplane was different from the other planes we were on, and our “added room†seating seemingly would not make it possible for us To place our individual things under the seat before us.
We are sorry that you weren't content with the complimentary voucher that we presented. Even so, the voucher was intended to convey goodwill and to produce amends in some way with the insufficient service you reported. It signifies an volume we think to get fair and affordable.
Get the CEO’s to read about repeat company and after that they will realize why These are continually not producing the bottom line. I am able to Actually state that I’m under no circumstances scheduling with your airline yet again. thanks, Sincerely
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